Refund & Cancellation Policy

New accounts start with a 7-day free trial. A valid payment method (card or UPI AutoPay mandate) is required to begin the trial; setting it up may involve a small verification transaction (typically about ₹5) that is refunded automatically. You are not charged the plan fee during the trial. At the end of the 7 days, unless you cancel first, the monthly plan you selected is charged automatically to the payment method on file and your subscription begins. You can cancel at any time before the trial ends to avoid any charge.

By starting a trial or subscribing, you authorise us and our payment processor (Razorpay) to charge your selected payment method as follows. Monthly plans renew automatically each month via your card/UPI AutoPay mandate until you cancel. Longer terms (quarterly, half-yearly or yearly) are a one-time payment charged in advance for the whole term — they do not auto-renew, and choosing a longer term during your trial replaces and cancels the upcoming monthly auto-charge. All fees are exclusive of applicable taxes (e.g. GST) unless stated otherwise. Before your trial converts, and before each monthly renewal, we and/or Razorpay send you an advance reminder of the amount and date.

You can cancel at any time by emailing billing@adwixatlas.com or through your account where the option is available. Cancelling during the trial (before day 7) stops the trial from converting, so you are not charged. Cancelling a paid monthly plan stops the next auto-charge; your plan remains active until the end of the period you have already paid for, after which it will not renew.

Except where required by law, subscription fees already paid are non-refundable, including for partially used periods, unused features, or accounts that are cancelled, suspended or terminated for breach of our Terms. We do not provide pro-rated refunds for cancelling mid-cycle.

We may, at our sole discretion, offer a refund or credit in exceptional cases — for example a confirmed duplicate charge, a billing error on our side, or a documented and prolonged service failure that we are unable to remedy. Approved refunds are returned to the original payment method.

To request a refund in an eligible case, email billing@adwixatlas.com from the address associated with your account within 7 days of the charge, including the transaction reference and the reason. We will review and respond, and any approved refund is typically processed within 7–10 business days of approval (the time for it to reflect in your account depends on your bank/processor).

We may change plan inclusions and pricing from time to time. Any change to your recurring fee will apply from your next renewal, and we will give you reasonable notice so you can cancel before renewing if you do not agree.

Adwix Media Prop. (operator of Adwix Atlas)
Kuhn Khas, Himachal Pradesh – 176098, India
Email: billing@adwixatlas.com
Phone: +91 82194 18927 · +91 93179 41470