Questions, answered
Everything agencies usually ask before switching to Atlas. Can't find yours? Ask us directly.
Getting started
Do I need any technical skills to use Atlas?
No. If you can use WhatsApp and email, you can run Adwix Atlas. Sign up, add your agency name and logo, and you can send your first branded quotation the same day. No consultants or setup projects needed.
How long does setup take?
Most agencies are working in Atlas within 15–30 minutes: create the account, invite your team, import your existing leads by CSV, and connect your lead sources. We also offer a free 15-minute live demo where we set up your real workflow with you.
Can I bring my existing leads and customers?
Yes — import them from a CSV in one go. Map your columns once (name, phone, destination, etc.) and Atlas creates the leads and customers for you.
Does Atlas work on my phone?
Yes. Atlas is a full progressive web app — install it from your browser on Android or iPhone (no app store needed) and run your agency from your pocket, with push notifications for new leads and messages.
Can my whole team use it?
Yes. Invite team members with roles (owner, manager, agent), assign leads automatically round-robin, and see everyone’s performance — response speed, follow-ups and time — on the team dashboard.
Leads & WhatsApp
How do leads come into the CRM?
Four ways: automatically from Meta (Facebook/Instagram) Lead Ads, from your website or WordPress forms via your private lead webhook, by CSV import, or added manually in a few seconds. Every lead lands in the same pipeline.
How does the Meta Lead Ads integration work?
Connect your Facebook Page once, pick the Pages you run ads for, and every lead-form submission appears in Atlas within seconds — with the campaign, ad and form it came from, so you can see which ads actually produce bookings.
Is the WhatsApp inbox really two-way?
Yes. Customers message your WhatsApp Business number and the conversation appears live in Atlas — your team replies from the CRM, sends approved templates, quick replies, quotations and invoices, and the full chat history stays on the lead.
Can I send quotations on WhatsApp?
Yes — one click. Atlas generates the branded PDF and sends it to the customer on WhatsApp (or email) with your message. You can see when quotes are viewed.
What are automations?
No-code workflows that run by themselves: for example, new lead → send WhatsApp welcome → wait 2 days → follow-up message → notify the assigned agent. Build them once in the guided flow builder and Atlas follows up even when you’re busy.
Pricing & billing
How much does Adwix Atlas cost?
Three flat plans billed annually in INR: Basic at ₹2,499/mo for solo agents, Growth at ₹4,999/mo for growing agencies (the most popular), and Enterprise at ₹9,599/mo for large teams. No per-lead or per-quote fees. See the pricing page for full details.
Is there a free trial?
Yes — 14 days, full product, no card required. When the trial ends your data stays safe; subscribe whenever you’re ready.
How do I pay?
Via Razorpay — UPI, credit/debit cards or netbanking. A GST invoice is issued for every payment.
Can I cancel anytime?
Yes. There are no lock-in contracts. See our Refund & Cancellation policy for the details.
Data & security
Is my data secure and private?
Yes. Every agency’s workspace is isolated at the database level with row-level security — only your team can ever see your leads, customers and finances. Connections are encrypted, backups run daily, and two-factor authentication is available for every account.
Who owns my data?
You do — completely. Export your leads, customers and finances to CSV anytime. If you leave, you can request full deletion and we remove your workspace data permanently.
Is my customer data used to train AI?
No. The AI assistant reads your data only to answer your questions and draft content for you. Your customer data is never sold and never used to train models.
Where can I see your uptime?
We publish a live status page at adwixatlas.com/status, and every product update is listed on the changelog. Our security overview explains our practices in plain language.
Support
What support do I get?
Email support on every plan, priority support on Growth, and a dedicated account manager with SLA-backed support on Enterprise. There’s also a built-in Help Center with step-by-step guides inside the app.
Do you help with onboarding?
Yes — book a free live demo and we’ll set up your real workflow with you. Enterprise plans include full onboarding and team training.
I have a question that isn’t answered here.
Write to us at support@adwixatlas.com or use the contact page — we usually reply within a few hours on business days.
The best answer is trying it
Free for 14 days — set up in minutes, no card required.