Terms of Service

“Platform” or “Service” means the Adwix Atlas web application and related services. “You” / “Customer” means the agency or person using it. “Your Data” means the content and personal data you upload or generate. “Integrations” means optional third-party connections such as Google, Meta and your email/SMTP provider.

You must be at least 18 and capable of forming a binding contract. The Platform is intended for business use by travel agencies and their staff, not for consumers or children.

Adwix Atlas helps travel agencies manage leads, packages, quotations, bookings and finances, and to connect optional channels. We may add, change, suspend or remove features over time, and will try to give reasonable notice of material changes.

You are responsible for the accuracy of your account information, for keeping your login credentials secure, and for all activity under your account and your team members’ accounts. Notify us promptly of any unauthorised use. You are responsible for the roles and permissions you grant your team.

You agree not to misuse the Service. You will not: act unlawfully; send spam or unsolicited messages; contact people without a lawful basis or required consent; attempt to breach security or access another agency’s data; reverse-engineer, scrape or overload the Platform; upload malware; or infringe others’ rights. You must comply with all applicable laws, including marketing, messaging, anti-spam and consent rules (e.g. TCPA/CAN-SPAM, GDPR/ePrivacy, India’s TRAI/DPDP and equivalents) when contacting customers.

You own Your Data. You grant us a limited, worldwide, non-exclusive licence to host, process, transmit and display Your Data solely to operate and support the Service for you, and as described in our Privacy Policy. You are the controller / Data Fiduciary for your customers’ information and are responsible for handling it lawfully and obtaining any consents required.

The Service can connect with third parties such as Google (sign-in and, if enabled, Sheets/Drive/Ads), Meta / Facebook (Lead Ads, Conversions API, and messaging via Adwix Connect), payment processors, and your email/SMTP provider. Your use of those services is also governed by their own terms; we are not responsible for third-party services, their availability or their actions on your account.

Meta integration use: you may connect only Pages/accounts you own or are authorised to manage. You are responsible for obtaining any consents required to contact the leads you receive and for complying with the Meta Platform Terms, advertising policies and applicable messaging/consent laws. We process Meta and Google data strictly as described in our Privacy Policy and in line with the respective platform policies.

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. Where we process your customers’ personal data on your behalf, we act as your processor / Data Processor / service provider and you act as the controller / Data Fiduciary; we process such data only on your documented instructions and apply reasonable security measures. We comply with applicable data-protection laws, including the GDPR, the DPDP Act, the CCPA/CPRA and others, to the extent they apply.

Paid plans may begin with a free trial. Fees, billing cycle and inclusions are as described at sign-up or as agreed with us, and are exclusive of applicable taxes (e.g. GST) unless stated. You authorise us or our payment processor to charge your selected method for recurring fees until you cancel. You can cancel at any time; cancellation stops future billing and takes effect at the end of the current period. Except where required by law, fees already paid are non-refundable.

The Platform — including its software, design, UI, logos, trademarks and content (excluding Your Data) — is owned by Adwix Media Prop. and protected by intellectual-property laws. You may not copy, modify, distribute, or create derivative works without our written permission. Feedback you provide may be used by us without obligation to you.

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure, or that third-party platforms (e.g. Meta, Google) will remain available or unchanged.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, data, goodwill or business. Our total aggregate liability for all claims arising from or relating to the Service shall not exceed the amount you paid us in the three (3) months preceding the event giving rise to the claim.

You will indemnify and hold harmless Adwix Media Prop., its owners, employees and agents from any claims, damages, losses, costs and expenses (including reasonable legal fees) arising from your use of the Service, Your Data, your contacting of customers, or your breach of these Terms or applicable law.

The Service includes optional AI features — including “Ask Atlas”, AI message drafting, AI itinerary generation and AI lead insights — powered by third-party AI models provided by Anthropic (the “Claude” models). By using them you agree that:

• AI output is generated automatically and may be inaccurate, incomplete or unsuitable. It is provided for assistance only and is not professional, legal, financial or travel advice. You are solely responsible for reviewing and verifying any AI output before using, sending or relying on it.
• When you use an AI feature, the relevant content and a scoped extract of your own data are processed by our AI sub-processor as described in the Privacy Policy. You must not submit data you are not permitted to process, and you must not use AI features to generate unlawful, misleading, infringing or harmful content.
• AI features are metered according to your plan and reasonable fair-use limits. We may change, throttle or withdraw AI features, or change the underlying model, at any time.
• To the maximum extent permitted by law, we are not liable for any decision made or action taken on the basis of AI output.

You may stop using the Service at any time. We may suspend or terminate access if these Terms are breached, if required by law, or if your use poses a security or legal risk to us, our users or the public. On termination you may request export of Your Data within a reasonable period, after which it may be deleted as described in our Privacy Policy.

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996; the seat and venue of arbitration shall be Himachal Pradesh, India, and proceedings shall be in English. Subject to arbitration, the courts at Himachal Pradesh, India shall have exclusive jurisdiction.

We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above and, where appropriate, notified to you. Continued use after an update means you accept the revised Terms.

Adwix Media Prop. (operator of Adwix Atlas)
Kuhn Khas, Himachal Pradesh – 176098, India
Email: connect@adwixmedia.com
Phone: +91 82194 18927 · +91 93179 41470