Terms of Service

“Platform” or “Service” means the Adwix Atlas web application, its API and related services. “You” / “Customer” means the agency or person using it. “End Customer” means the travellers, leads, drivers, suppliers and other individuals whose data you enter or collect. “Your Data” means the content and personal data you upload or generate. “Integrations” means optional third-party connections such as Google, Meta and your email/SMTP provider. “API” means our developer application programming interface and outbound webhooks.

You must be at least 18 and capable of forming a binding contract. The Platform is intended for business use by travel agencies and their staff, not for consumers or children.

Adwix Atlas helps travel agencies manage leads, packages, quotations, proposals, bookings, fleet/cabs, finances and communications, and to connect optional channels. We may add, change, suspend or remove features over time, and will try to give reasonable notice of material changes.

Adwix Atlas is software you use to run your own travel business. We are not a travel agent, tour operator, transport provider or seller of travel, and we are not a party to any contract, quotation, itinerary, invoice or booking you create with your End Customers.

You are solely responsible for the travel services you sell and deliver, for the accuracy and legality of the quotations, itineraries, prices, taxes (including GST/TCS), invoices, terms and documents you generate using the Platform, for fulfilling your bookings and honouring your suppliers, and for handling your customers’ complaints, refunds and disputes. Any figures, tax calculations, PDFs or AI-generated content the Platform produces are tools to assist you and must be reviewed by you before use — they are not professional, legal, financial, accounting or travel advice, and we are not liable for the travel services or for reliance on that output.

You are responsible for the accuracy of your account information, for keeping your login credentials and API keys secure, and for all activity under your account and your team members’ accounts. Notify us promptly of any unauthorised use. You are responsible for the roles and permissions you grant your team, and for the oversight access the account owner holds.

You agree not to misuse the Service. You will not: act unlawfully; send spam or unsolicited messages; contact people without a lawful basis or required consent; attempt to breach security or access another agency’s data; reverse-engineer, scrape or overload the Platform; upload malware; or infringe others’ rights. You must comply with all applicable laws, including marketing, messaging, anti-spam and consent rules (e.g. TCPA/CAN-SPAM, GDPR/ePrivacy, India’s TRAI/DPDP and equivalents) when contacting customers. Full details are in our Acceptable Use Policy, which forms part of these Terms.

You own Your Data. You grant us a limited, worldwide, non-exclusive licence to host, process, transmit and display Your Data solely to operate and support the Service for you, and as described in our Privacy Policy.

You are the controller / Data Fiduciary for your End Customers’ information — including any traveller, passenger, driver or supplier details, passport, visa and identity documents, dates of birth, and government identifiers such as Aadhaar and PAN that you choose to store. You are solely responsible for: having a lawful basis and any consent required to collect, store and use that data; uploading only data and documents you are authorised to hold; keeping the data accurate; respecting the privacy rights of the individuals it concerns; and responding to their requests. You decide what to put into the Platform — we do not require or select any sensitive data, and we process it only on your documented instructions as your processor. You must not upload special-category or sensitive data you are not entitled to process.

The Service can connect with third parties such as Google (sign-in and, if enabled, Sheets/Drive/Ads), Meta / Facebook (Lead Ads, Conversions API, and WhatsApp messaging via Adwix Connect), payment processors, and your email/SMTP provider. Your use of those services is also governed by their own terms; we are not responsible for third-party services, their availability or their actions on your account.

Meta integration use: you may connect only Pages/accounts you own or are authorised to manage. You are responsible for obtaining any consents required to contact the leads and customers you receive and for complying with the Meta Platform Terms, WhatsApp Business policies, advertising policies and applicable messaging/consent laws. We process Meta and Google data strictly as described in our Privacy Policy and in line with the respective platform policies.

If you use our API and webhooks, you may generate API keys and configure outbound-webhook endpoints. You agree that: (a) your keys authenticate access to your own workspace and you are responsible for keeping them secret and for everything done with them; (b) webhooks send Your Data to endpoints you choose and control, and once data leaves to your endpoint its handling is your responsibility; (c) you will respect reasonable rate limits and will not use the API to overload, scrape at scale, or circumvent the Platform; and (d) we may throttle, suspend or revoke API access or a key that is abusive, insecure, or in breach of these Terms. The API may change; we will try to give reasonable notice of breaking changes.

The Platform lets your End Customers accept proposals, quotes and invoices online (for example by typing their name and agreeing to your terms), and records an audit trail of that acceptance (name, date, time, IP address and browser). You agree that such online acceptance is intended to form a valid electronic record and agreement between you and your End Customer. Adwix Atlas merely records the acceptance and is not a party to, and gives no assurance about the enforceability of, the underlying agreement; you are responsible for the terms your customers accept and for compliance with any applicable e-signature and contract laws.

The Platform lets you publish or share content outside the app — public proposals, invoices and pay links, vouchers, the traveller trip portal, supplier pages, and a public reviews / testimonials page. You are responsible for the content you share or publish and for having the right and any consent needed to do so, including publishing an End Customer’s name or review on a public page. You must not publish content that is unlawful, misleading, defamatory or infringing, and you must not create or solicit fake or deceptive reviews. Token-protected share links are confidential — treat them accordingly.

Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. Where we process your End Customers’ personal data on your behalf, we act as your processor / Data Processor / service provider and you act as the controller / Data Fiduciary; we process such data only on your documented instructions and apply reasonable security measures. Our Sub-processors & Data Processing page, together with these Terms and the Privacy Policy, forms our Data Processing Agreement. We comply with applicable data-protection laws, including the GDPR, the DPDP Act, the CCPA/CPRA and others, to the extent they apply.

Creating a new agency account requires a valid payment method (card or UPI AutoPay mandate) to start your 7-day free trial; you are not charged the plan fee during the trial, and any setup verification amount is refunded automatically. Unless you cancel before the trial ends, the monthly plan you selected is charged automatically when the trial ends and your subscription begins. Monthly plans renew automatically each month via your mandate until you cancel; longer terms (quarterly, half-yearly, yearly) are a one-time advance payment for the term and do not auto-renew. Fees, billing cycle and inclusions are as described at sign-up or as agreed with us, and are exclusive of applicable taxes (e.g. GST) unless stated. You authorise us and our payment processor (Razorpay) to charge your selected method accordingly; before your trial converts and before each renewal we and/or Razorpay give you advance notice of the amount and date. You can cancel at any time — cancelling during the trial avoids any charge, and cancelling a paid plan stops future billing and takes effect at the end of the current period. Except where required by law, fees already paid are non-refundable — see our Refund & Cancellation Policy. Invited team members join under their agency’s plan and are not billed separately.

The Platform — including its software, design, UI, logos, trademarks and content (excluding Your Data) — is owned by Adwix Media Prop. and protected by intellectual-property laws. You may not copy, modify, distribute, or create derivative works without our written permission. Feedback you provide may be used by us without obligation to you.

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure, that documents, tax calculations or AI output it generates will be accurate or fit for your purpose, or that third-party platforms (e.g. Meta, Google) will remain available or unchanged.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, data, goodwill or business, or for any loss arising from the travel services you sell or from decisions made on the basis of Platform output. Our total aggregate liability for all claims arising from or relating to the Service shall not exceed the amount you paid us in the three (3) months preceding the event giving rise to the claim.

You will indemnify and hold harmless Adwix Media Prop., its owners, employees and agents from any claims, damages, losses, costs and expenses (including reasonable legal fees) arising from your use of the Service, Your Data (including the traveller, driver and identity data and documents you store), your contacting of customers, the travel services you provide, your use of the API, your published or shared content, or your breach of these Terms or applicable law.

The Service includes optional AI features — including “Ask Atlas”, AI message drafting, AI itinerary generation and AI lead insights — powered by third-party AI models provided by Anthropic (the “Claude” models). By using them you agree that:

• AI output is generated automatically and may be inaccurate, incomplete or unsuitable. It is provided for assistance only and is not professional, legal, financial or travel advice. You are solely responsible for reviewing and verifying any AI output before using, sending or relying on it.
• When you use an AI feature, the relevant content and a scoped extract of your own data are processed by our AI sub-processor as described in the Privacy Policy. You must not submit data you are not permitted to process, and you must not use AI features to generate unlawful, misleading, infringing or harmful content.
• AI features are metered according to your plan and reasonable fair-use limits. We may change, throttle or withdraw AI features, or change the underlying model, at any time.
• To the maximum extent permitted by law, we are not liable for any decision made or action taken on the basis of AI output.

You may stop using the Service at any time. We may suspend or terminate access if these Terms are breached, if required by law, or if your use poses a security or legal risk to us, our users or the public. On termination you may request export of Your Data within a reasonable period, after which it may be deleted as described in our Privacy Policy.

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996; the seat and venue of arbitration shall be Himachal Pradesh, India, and proceedings shall be in English. Subject to arbitration, the courts at Himachal Pradesh, India shall have exclusive jurisdiction.

We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above and, where appropriate, notified to you. Continued use after an update means you accept the revised Terms.

Adwix Media Prop. (operator of Adwix Atlas)
Kuhn Khas, Himachal Pradesh – 176098, India
Email: support@adwixatlas.com
Phone: +91 82194 18927 · +91 93179 41470